Policies

At Essentia, we value your trust and want you to shop with confidence.
Exchange Policy
• Exchanges are accepted within 3 days from the delivery date.
• Items must be unused, unworn, unwashed, and returned with original tags and packaging.
• Exchange depends on product availability.
• Delivery fees for exchanges are paid by the customer.
Refund Policy
• Refunds are only available if:
1. You received a wrong item, or
2. The product is defective/damaged upon delivery.
• Refunds will be issued to your original payment method within 7–14 working days after the returned item is inspected.
• Delivery fees are non-refundable.
Return Process
1. Contact us via Mail/Instagram DM with your order number & issue.
2. Our team will confirm and share the return instructions.
3. Ship the item back (return delivery fees are covered by the customer, unless the mistake is from Essentia).
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Essentia reserves the right to decline returns that don’t meet these conditions.